摘要
objective: to understand the meaning the healthcare professional in charge of the woman in childbirth gives to labor and humanizing delivery. methods: this is a qualitative research with a phenomenological perspective. seven physicians and four nurses working at the obstetric center of a public hospital in the city of sˋo paulo were interviewed. results: after data analysis, two subthemes emerged: understanding labor and humanizing delivery as a group of differentiated healthcare and behavioral measures, and identifying failures in the search for healthcare humanization. conclusion: the study showed that there are still disagreements regarding what is understood as humanizing delivery and what is done in practice. humanization remains a government policy that is far from efficient, not only because of infrastructural deficits or financial shortages, but because of a lack of contact with the theme, resulting in healthcare that is not individualized or human.