科研之友
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摘要
objective: to understand the meaning and experience of the nurse in respect to the quality of the reception of users / attendants in a pediatric emergency room of a university hospital in sˋo paulo. methods: a qualitative, exploratory descriptive study, with the participation of eight nurses. data collection was conducted through semi-structured interviews with the transcripts subjected to content analysis. results: categories emerged: the meaning of reception: concepts and professional attitudes; reception: the real to the ideal; experience in implementing changes; process of reception: factors affecting. conclusion: the reception process was modified throughout the work process, characterized by interpersonal relationships, professional behavior, communication and questions related to infrastructure.
