科研之友
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摘要
objective: describe users%26apos; perceptions of teams from the family health program (psf) of the urban area of montes claros, minas gerais, regarding the dimensions of satisfaction related to trust and empathy; analyze the demographic profile of the population interviewed in relationship to their perceptions of trust and empathy. methods: quantitative descriptive survey; using servqual. 319 users were interviewed and the analysis was performed using descriptive statistics to identify statistically significant associations. results: most respondents were: female (80.6%), ages 18 to 30 years (38.2%), had completed high school (32.3%), had a family income of 1 to 3 times the minimum wage (76.8%), lived in the district for over 10 years (52.6%), and had good understanding of services as related to trust and empathy. conclusion: we describe the aspects involving trust and empathy for users of the psf, which must be considered when restructuring the processes of health care for the population.
