A enfermagem no processo da acreditaˋˋo hospitalar em um serviˋo de urg那ncia e emerg那ncia

作者：Lima; Suzinara Beatriz Soares de; Erdmann; Alacoque Lorenzini

来源：ACTA Paulista de Enfermagem, 2006.

DOI：10.1590/S0103-21002006000300003

• accreditation
• total quality management
• quality of care
• quality assurance
• health care
• emergency service.

objective: to determine nursing role during the accreditation process of the emergency room of a university hospital to meet the criteria of the brazilian ministry of health. methods: a critical-reflexive process was used to obtain the opinion of eight nurses regarding their role in setting up the structure of the nursing service. results: the main items related to the structure of the nursing service were: (1) well trained emergency team; (2) appropriate documentation of care; (3) maintaining necessary equipment, medications, and supplies accessible; and, (4) keeping family members or responsible party well informed regarding the patient%26apos;s progress. conclusion: this study may lead to further reflections on ways to reach quality care and meet requirements for accreditation.